Terms of service
Effective Date: 1/12/2024
These Terms of Service (“Terms”) govern your access to and use of Oz English Tutors’ services, including private online lessons and any materials or platforms provided. By booking a session, you agree to be bound by these Terms.
1. Services Provided
Oz English Tutors offers 1-on-1 online English coaching via Zoom, focused on IELTS preparation, general fluency, and academic communication. Course offerings include a 4-session package and a 16-session program.
2. Booking and Payment
All sessions must be booked via Calendly and paid in full before the first session.
Payment is processed through PayPal, and PayPal Buyer Protection applies.
The 16-session program may be paid in two instalments (A$925 + A$925).
3. Scheduling and Session Validity
You may schedule 1–2 sessions per week based on availability.
The 4-session package must be completed within 6 weeks of the first session.
The 16-session program must be completed within 12 weeks of the first session.
4. Cancellations and Rescheduling
You may reschedule a session with at least 24 hours’ notice.
Missed sessions without notice are considered forfeited and are non-refundable.
All rescheduling is subject to tutor availability
5. Refund Policy
A full refund is only available if cancellation is requested 7+ days before the first session.
No refunds will be issued for cancellations made within 7 days of the first session.
No refunds are provided after the first session has taken place.
6. Code of Conduct
Students are expected to:
Arrive on time and be prepared for each session.
Maintain respectful communication with tutors.
Use provided materials for personal study only.
Tutors reserve the right to refuse service if these terms are violated.
7. Limitation of Liability
Oz English Tutors is not responsible for internet connectivity issues, device problems, or user error that prevents access to scheduled sessions. In case of technical failure on our end, a makeup session will be offered at no additional cost.
8. Changes to These Terms
We may update these Terms at any time. Continued use of the services constitutes acceptance of the updated Terms.
Contact Us
If you have any questions about these Terms, contact: